What Our Customers Are Saying
21:07 25 Nov 20
So I decided to upgrade my thermostat to a wireless unit. I read all the instructions and watched a few videos. Well that turned out to not work so as a every guy hates to do...I called and asked for help. Rob was up on a roof installing a unit but answered my call anyway and walked me thru the process. I cannot express my gratitude enough!!. And by the way this was not a 2 minute conversation! I can't imagine any other HVAC contractor or any contractor period taking the time to help someone. I highly recommend Rob and his crew I can't imagine using anyone else in the future!!!! Thanks Rob!!! Oh and yes ... I have heat!read more
16:19 30 Oct 20
Martin and Benjamin were courteous, professional, and highly competent. Their work was excellent, and it was pleasant having them work in our home. They showed that they care about the quality of their work and the satisfaction of their customers. Comfort Pro is the best, largely due to the quality of their employees.read more
21:05 25 Sep 20
Everyone at Comfort Pro Heating & Cooling was very professional, efficient, friendly, thorough & comfortable to work with. All the guys were excellent representatives of the company, highly recommend them to anyone with heating and/or cooling needs.read more
05:38 23 Sep 20
Comfort Pro is our service provider for life! When our A/C went out in July 3 years ago, we were miserable and needed a whole new system installed immediately. Comfort Pro scheduled our install right away, and provided prompt, professional service. Recently, our compressor stopped kicking on, and the house heated up quickly. We called Comfort Pro, and Martin was able to come out at 10 AM the same day (called the night before). He was prompt, professional, knowledgeable, and pleasant to work with. Thank you Comfort Pro and Martin!read more
23:39 31 Aug 20
Wonderful Company To Do Business With! Fast, Efficient & Friendly Service! They Resolved A Performance Issue That My HVAC Was Having Due To Poor Installation Of Initial Contractor. My Unit Has Never Been So Quiet And Performed This Well Until Now. Thanks Again Guys For Helping Me Out!read more
14:04 21 Aug 20
Rob was on time to the appointment , very professional and knowledgeable. We thought our issue was going to be a costly repair, but he was able to fix the problem within an hour and it was not expensive, what a relief. I work from home and was working in a house with no AC in my office for two days, so it was wonderful to have AC again! His videos he took of the issues was also awesome since my husband wasn’t there for the appointment, he was able to see everything he had looked at in detail. Would highly recommend!read more
00:10 08 Jul 20
I was recommended to use Comfort Pro over 2 years ago and I don't regret it. Rob and his crew are Amazing! They've been nothing but professional and helpful through everything. We needed to have our A/C unit replaced earlier this year. They were able to get us scheduled quickly, they let us know exactly what to expect and stayed until every last bit was perfect. We appreciate their help and communication through every encounter we've had with them. A+++ Business!read more
20:08 05 Jul 20
I waited to do a review until I had experienced a heating and cooling season. We had originally contacted them for an AC issue, the system was old. They came and checked it out and did a few things and got it working with a recommendation to replace the system as it was past the expected life cycle of the set up. We had planned on taking some time to assess our needs and budget and it died again in a couple of days. Rob came right over with a couple of loaner floor units to get us by if he couldn't fix it right away. They weren't needed. He quickly found an electrical problem and fixed it at no charge. His professional staff came out a couple of weeks later, installed a new system that works GREAT and as an added bonus, they moved the unit in the crawl space from the original location. We went from having the TV at full volume when it was running to not even being able hear with the house quiet. The entire crew was A+ level professional and did an amazing job. Thanks for the great service!read more
Menzies David Macfarlane
14:56 15 May 20
They came to repair my air conditioning and put in new parts. When they got done they noticed the unit was not performing as it should. They told me it would not last long and that I needed a new one. They took back the parts and didn't charge me anything for the work. I am saving for the new one and will defiantly go back to Comfort Pro's.read more
20:42 07 May 20
Rob came right away and got us squared away. We had some drywall work done in the house and that clogged our filters. He got us squared away ASAP. Nice to have an AC during a heat wave.read more
04:34 19 Feb 20
We had a great experience with Comfort Pro Heating & Cooling. We used them to install a new furnace, air conditioning unit and duct work in a new addition. Rob was professional, helpful, courteous and knowledgeable. He has an excellent team - Colton and another young man (whose name I can't remember) worked very hard and did a fantastic job. We are very happy with their workmanship and highly recommend them.read more
04:24 11 Feb 20
Rob diagnosed a hard to discover issue on an older system and repaired it quickly. The tenants were happy it was resolved well. I’m grateful for his help repairing the unit and extending it’s lifespan.read more
21:02 06 Feb 20
Rob and his team are excellent; they took the time to lay out our HVAC system efficiently. Rob went above and beyond to make our house comfortable. Outstanding customer service!
16:37 05 Dec 19
Absolutely delighted with Rob and his team across mutliple projects. Great service with good pricing on high quality equipment while communicating well throughout the entire process. Highly recommend!read more
Tricia Michelson Desert Reflections Realty
20:01 14 Sep 19
Extremely delighted with the quality of work and attention to detail that Rob and his team had during my complete heating and cooling replacement. I am a better educated homeowner as a result and the final product is awesome! Looking forward to knowing these guys for a long time.read more
03:19 06 Sep 19
We’ve worked with this company a couple times, and they’ve been great every time. We were exceptionally happy with our service tech, Sean. He was wonderful! He showed up early (which was great for us), he was very professional and kind, and he did awesome work. Highly recommend!read more
17:25 31 Aug 19
This is the ultimate quality and service company. The owner, Rob, is a hands on gem. Recently, our newly installed Trane unit was not cooling the house on the hottest day of the summer. Rob himself came, on the run, and took apart the outside compressor, found a leak in the line and brazed it beautifully while also personally cleaning out the whole unit. He has every tool and diagnostic item in his meticulously neat van and he's a pro at every aspect of his business. Also, he's a great guy! Super company!!!read more
03:52 26 Aug 19
I had Rob from Comfort Pro at my house to figure out why the newly installed packaged unit (installed by another company) was not cooling two of the rooms. He spent a good amount of time in my attic looking at everything. Came down photos and lots of ideas to fix it. He also pointed out a couple of code violations with the installed system. Comfort Pro will now be the only company we use. Thanks, Rob!!read more
03:00 01 Aug 19
Rob and his team are excellent. Their communication is out of this world--very responsible, responsive, and professional. They are an ethical company and they go above and beyond for their customers. I feel very fortunate to have worked with them. I love the mini-splits they installed for me, and I would not hesitate to use them again or recommend them to anyone.read more
17:56 26 Jun 19
Great customer service, very professional and polite! We have had Sean out for service calls, he is excellent. Martin and Colton came out to install new coils on our unit, these young men are very polite and professional. Rob the owner came out as well and the three of them worked late into the evening to fine a leak and did not leave until it was working properly. This company is top notch and very honest! They also took care of my daughters air conditioning problem right away, they got to her in a timely manner. I highly recommend them to everyone!read more
14:14 08 Jun 19
Our technician Sean was so knowledgeable and professional and competent. Larry at the office was so informative and helpful. Most professional company we have experienced in a long time, possibly ever.read more
04:17 11 May 19
We retained Comfort Pros to replace a 29-year-old furnace and add air conditioning to our cabin in Highland Pines. We selected Comfort after discussing our situation with Rob, the owner, despite their bid not being the lowest. We were impressed first with Rob and his thoroughness, then with his son, Martin, and his colleague, Colten, who performed the installation. They worked very hard and long and overcame some equipment distributor issues to get the job done in fine fashion. We were so impressed that we decided to have Comfort also replace an aged water heater in the home. We highly recommend their services.read more
Mary Lou Wills
23:20 13 Apr 19
When our furnace stopped suddenly, Comfort Pro came out quickly. They are pleasant and friendly to work with and got the job done.
05:23 05 Apr 19
Very timely and extremely knowledgeable !! Would highly recommend their services.
17:40 21 Mar 19
They slowed down and walked me through each step to fix my system. Their detail and integrity to fix the system was marvelous.
13:19 19 Mar 19
The technicians at Comfort Pro are excellent! Very friendly yet professional, recommended quality products at a good price, and completed work in a timely manner. We felt that they were concerned with our safety as well as comfort and their communication was excellent. We will use their services when needed in the future, and cannot recommend this family-owned company highly enough. Thank you, Comfort Pro!read more
15:57 14 Jan 19
Rob's workers are always very professional & give great service.
13:32 10 Jan 19
Excellent communication during and a follow up call after completion to check on satisfaction...
22:10 19 Nov 18
I am now a customer for life. Rob could write the text on heating and cooling ... and he smiles easily. Now my home is warm - as is my gratitude.
04:48 26 Oct 18
Sean was extremely professional, personable, and knowledgeable during today's service call. Before leaving, He gave thorough status reports on each of my two furnaces and did not apply any pressure to up-sell additional products or services. Outstanding service received...I will be sticking with Comfort Pro for all future inspections and service calls.read more
14:20 23 Oct 18
The best service of any kind since moving to Prescott Valley. Sean was fantastic and a true professional.
17:09 13 Oct 18
Excellent company to do business with! They were timely, performed high quality work, and communicated very well on our project which involved a complete new HVAC system. One of the key aspects of us choosing Comfort Pro was them getting a City of Prescott permit (no - not all contractors do this!) and addressing numerous existing installation code issues with our new installation.read more
22:36 06 Oct 18
Rob is the man, Outstanding Services, knowledge, professionalism and just an Outstanding person. They don’t come any better. Thanks Rob!!
21:53 10 Sep 18
My air-conditioning totally broke on a very hot day. I called comfort pro and the owner personally came out on a sat and fixed our emergency!!! I was so thankful! They have done other repairs for other properties we have and they are always professional and fair priced!!read more
02:48 02 Sep 18
Rob and his crew did a FANTASTIC job with my home. He recommended a split system and replaced my swamp cooler with a dual stage HVAC Trane system. My power bill increased only $40.00 a month to keep my home between 64° - 66°. I’m saving much more than that on my water bill due to removing the swamp cooler.Due to being a retrofit install, some of the vents were too small, a few additional runs were needed and several adjustments were made that were not in the estimate. Rob and his crew made all the adjustments happen to my satisfaction and still came in UNDER his bid. How many contractors do you know that do that.All employees were clean, polite, friendly and trustworthy. I was comfortable leaving them in my home alone while I was gone. I highly recommend Comfort Pro and I will 100% use Comfort Pro for all my needs in the future.read more
00:40 30 Aug 18
Earlier today Sean came by to inspect our central air unit/air filters and air handler etc up in the attic. Very knowledgeable, courteous and very thorough. Pricing was another plus for what I had updated and fixed. I will be calling Comfort Pro Heating from now on for any AC/heating related issues.read more
17:27 25 Aug 18
Comfort Pro is a world class company, they are professional and know how to do the job right!
01:57 11 Jul 18
Sean is very knowledgeable and professional. He was thorough and easy to work with. I would definitely recommend him and Comfort Pro.
04:23 25 Apr 18
I have never written a review for a company before but Compfort Pro was so amazing I had to share! Every aspect of their customer service was perfect. They were on time and kept in constant communication with me through every step. They were friendly, happy and VERY knowledgeable which gave me total confidence in their work and suggested repairs. To be honest we own our own business and I thought our customer service was superior until I met Dave and Ryan. I now have to set my bar higher and strive to be as AWESOME as Dave and Ryan!! Thank you guys so much. I will never use another HVAC company again.read more
01:31 18 Apr 18
This is by far the Best Company I have ever Dealt with. Rob & his employees have the best Work ethics going. Keep up the great job.
20:38 22 Jan 18
Sean is awesome! He helped us alot! He took his time to figure out solutions and was very knowledgeable! He seemed very trustworthy, also. My husband specifically commented on that. I will be calling Comfort Pro for any future needs for sure.read more
20:52 04 Jan 18
Dave came to my residence to trouble shoot a problem with my heating unit. He methodically went through the unit fixing minor problems along the way. Since my problem was intermittent and only happened when it was below freezing, he was willing to arrive at 6am after driving 45 minutes to make sure we had resolved the problem. Great asset to the company.read more
19:44 28 Nov 17
Thank you to Sean (and his buddies) for great follow-up finding a service screw for my gas valve! He was able to replace that so I wouldn't have to replace the whole valve! Now I'm ready for the winter months! Bring it on Prescott! Let it snow! Thanks Sean!!read more
22:58 20 Nov 17
I am so thankful that I found this company! I have 4 older, gas heaters in some properties that I own and their service was beyond outstanding! I will have them do my annual check and maintenance and when I upgrade the units, they will be the company that I call. I cannot say enough good things about these guys.read more
Susan J Snook
03:37 09 Nov 17
We just had a Trane installed by Comfort Pro and we are so appreciative of their professional staff. Everything went as scheduled. Every step of the way was explained to me as to how it would be done. Once installed they went through the thermostat and explained how it all works and set it up for me. They were Great! Thank you ALL! Great staff! I would highly recommend this business. Susan.read more
04:09 04 Nov 17
On-time, highly professional and I never felt that I was being pushed to buy something. Great Service!
02:02 15 Oct 17
Sean explains condition of HVAC system very clearly and suggests things to improve on installation. Outstanding, timely, nothing additional needs to be said.
03:21 14 Oct 17